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XperNet
Services, Inc. - Service Level Agreements*
Do you need reliable support for your network? Do you need remote management of your network or web site? Does your web site reflect your current company information?
As a "complete computer services company" XperNet Services, Inc. can meet all your support needs. Companies can control costs and manage their budgets more efficiently with the help of our consultants. Let the experts at XperNet Services handle it!
Premium Level: $8250.00 Block of time for a 1-year term
Benefits:
- Incremental site visits once every two weeks
- Service parts at 15% over XperNet Services cost
- 1-hour call back response
- 2-hour onsite emergency response
- 6-hour standard onsite response
- Engineer rate $110 per hour (Approx. 75 hours)
- Incremental remote management of servers (10 minute increments)
- Remote mgmt. setup $1500
Enhanced
Level: $5000.00 Block of time for a 6-month
term
Benefits:
- Incremental site visits once per month
- Service parts at 15% over XperNet Services cost
- 1-hour call back response
- 4-hour onsite emergency response
- 8-hour standard onsite response
- System Engineer rate $120 per hour (Approx. 41 hours)
- Incremental remote management of servers (10 minute increments)
- Remote mgmt. setup $1500
Basic
Level: $2500.00 Approx. 20 hours Block of time for a 6-month
term
Benefits:
- Service parts at 15% over XperNet Services cost
- 4-hour call back response
- 8-hour onsite emergency response
- Next day standard onsite response
- Engineer rate $125 per hour
Jump
Start: $1200.00 Approx. 10 hours Block of time for a 1-month term
Benefits:
- 8-hour call back response
- 12 hour standard onsite response
- Engineer rate $130 per hour
* Special terms and conditions apply
or call 281-392-5292.
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